We value your feedback, questions, and suggestions. Whether you need help finding scholarships, have inquiries about our educational news coverage, or require guidance on insurance, our team at WizScholar.xyz is here to assist you. Please choose the appropriate channel below so we can route your message to the right department and respond as quickly as possible.
1. General Inquiries
Have a question about our website, policies, or want to learn more about WizScholar’s mission? Reach out to our General Inquiries team:
Email: info@wizscholar.xyz
Response Time: Most messages are answered within 2 business days.
2. Scholarship & Education Resources
If you need help locating scholarships, verifying eligibility requirements, or have feedback about a listing, our Scholarship Support team can help:
Email: scholarships@wizscholar.xyz
What to Include:
Your name (first and last)
Country of residence
Level of study (e.g., undergraduate, master’s, PhD)
Specific scholarship name or link (if applicable)
A brief description of your question or concern
Response Time: Within 2 business days. Complex requests may take up to 3–4 business days.
3. Education News & Editorial Feedback
To submit story ideas, corrections, or feedback about our news articles and educational insights:
Email: news@wizscholar.xyz
What to Include:
Article title or URL (if commenting on a specific post)
Summary of your feedback or suggested correction
Any relevant sources or documentation you’d like us to consider
Response Time: We strive to acknowledge all editorial feedback within 48 hours; full updates or corrections may take up to 5 business days.
4. Insurance Guidance & Policy Questions
For questions about health insurance, life insurance, renter’s insurance, or any of our insurance comparisons and guides:
Email: insurance@wizscholar.xyz
What to Include:
Type of insurance you’re interested in (e.g., student health, renter’s, life)
Country or region (so we can tailor our answer to local regulations)
Details of any specific policy you want us to review (carrier name, policy terms)
A brief description of your coverage needs or concerns
Response Time: Our insurance specialists typically respond within 3 business days.
5. Technical Support & Website Issues
If you encounter a bug, broken link, or experience difficulty logging in/saving preferences, let our Technical Support team know:
Email: support@wizscholar.xyz
What to Include:
A clear description of the issue (e.g., “404 error when accessing the Scholarship Directory”)
Screenshots or screen recordings (if possible)
Browser type and version (Chrome, Firefox, Safari, etc.) or device details (e.g., Android phone, iOS tablet)
Approximate date and time (in GMT) when the issue occurred
Response Time: Acknowledgements within 1 business day; resolution times vary depending on complexity.
6. Partnerships & Collaboration
We welcome collaborations with universities, NGOs, foundations, and corporate sponsors to expand our scholarship database, co-host events, or develop joint resources. For partnership inquiries:
Email: partners@wizscholar.xyz
What to Include:
Your organization’s name and website
Brief overview of your proposal (e.g., “Co-sponsorship of STEM scholarships,” “Sponsored webinar series on student mental health”)
Key contacts (name, title, email, phone)
Relevant timelines or deadlines
Response Time: Initial replies within 3–5 business days.
7. Press & Media Requests
Members of the press seeking interviews, fact-checking, or commentary on education policy, scholarship trends, or insurance topics should reach our Media Relations team:
Email: press@wizscholar.xyz
What to Include:
Your media outlet and role (e.g., “Education Correspondent, Global News Network”)
Brief summary of the story angle or topic (e.g., “Trends in African scholarship funding for 2025”)
Desired format (written quote, phone interview, video call) and deadlines
Response Time: We aim to respond to media inquiries within 24–48 hours. If you have a tight deadline, please indicate this clearly in your email subject line.
8. Mailing Address
If you need to send us documents by post (e.g., signed partnership agreements, scholarship flyers), please mail to:
Attention Line: Replace “[Department Name]” with “General Inquiries,” “Scholarships Team,” “Insurance Team,” or whichever department your message is intended for.
Mail Handling Time: Processing incoming mail typically takes 5–7 business days.
9. Social Media & Community Channels
Stay connected with WizScholar.xyz and get real-time updates on scholarships, education news, and insurance tips by following us on social media:
Twitter: @WizScholarXYZ
Facebook: facebook.com/WizScholarXYZ
LinkedIn: linkedin.com/company/wizscholar
Instagram: @wizscholar.xyz
Feel free to direct-message us on any of these platforms for quick questions; our Social Media team monitors messages from 9:00 AM to 5:00 PM GMT, Monday–Friday.
10. Live Chat (Coming Soon)
We’re in the final stages of launching a 24/7 live chat feature on WizScholar.xyz. Beginning June 2025, you’ll be able to click the chat icon at the bottom right of the screen to connect with a live agent for immediate assistance with scholarship searches, site navigation, or other urgent needs.
11. Feedback & Suggestions
Your input helps us improve. If you have ideas—whether it’s a new feature request, UX suggestion, or content topic you’d like to see—please email feedback@wizscholar.xyz with “Feedback” in the subject line. We review all submissions at the end of each month and may reach out to learn more about your proposal.
12. Hours of Operation
Email Support: Monday–Friday, 8:00 AM to 6:00 PM GMT (excluding Ghanaian public holidays)
Social Media Monitoring: Monday–Friday, 9:00 AM to 5:00 PM GMT
Phone Support: Currently unavailable. For urgent matters, please use email with “URGENT” in the subject line—our on-call team checks that inbox outside of normal business hours.
13. FAQs & Self-Service Resources
Before reaching out, you may find immediate answers in our Help Center:
Scholarship FAQs:
How do I filter scholarships by region or field of study?
What documents do I need to submit for a merit-based scholarship?
Insurance FAQs:
What is the difference between deductible and co-pay?
How do I switch from a national health plan to a student-specific policy?
Technical FAQs:
How do I reset my password if I forget it?
Why am I seeing a “502 Bad Gateway” error?
Visit https://wizscholar.xyz/help for detailed guides, video walkthroughs, and step-by-step instructions.
Thank you for choosing WizScholar.xyz. We appreciate your trust and look forward to assisting you on your educational journey. If you do not receive a response within the stated timeframes, please check your spam/junk folder and verify that you used the correct email address. If you still have not heard from us, feel free to resend your message or try a different contact method listed above.
Your success is our priority.
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